Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

Refunds (if applicable)

We are confident in our products and our sales staff to make sure that you get the best help and gear that are most suitable for your adventures.

We are a local, independently owned store and do not offer ‘change of mind’ refunds for returned items (this includes incorrect sizing), however we're happy to offer you a store credit subject to the following conditions:

    • Returned within 14 days from the date of purchase (or date of delivery for online orders). 
    • Proof of purchase included
    • The item/s must be returned in the condition you received it and with the original box and/or packaging in resalable condition, including manufacturer tags where applicable. It is the customers responsibility to ensure all returned items are delivered to ALLEYDESIGNS  in their original condition. 

Store credits, lasting up to 3 years, will be issued for the amount paid at time of purchase for the particular item being returned. They are issued via email or gift card.  Please contact staff at store to use credit.

Unfortunately stock levels vary and we are not able to stock all products in all sizes, which may result in your desired exchange product or size not being available. In the event that your desired exchange product is not in stock, a store credit will be issued. 

Should you not want a credit or exchange, in extenuating circumstances ALLEYDESIGNS PTY LTD may issue a refund minus a 20% restocking fee. 

If your return is time sensitive, our regular returns policy applies and no refunds will be given if you purchase new items prior to returning original items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alleydesignsup@gmail.com and send your item to: 1/48 Currumbin Creek Road Gold Coast Queensland AU 4223.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

To return your product, you should mail your product to: 1/48 Currumbin Creek Road Gold Coast Queensland AU 4223

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.